USERLAND PRIVACY POLICY

UserLAnd Technologies, LLC (“UserLAnd”) believes in the importance of thoughtfully handling personal information and is committed to privacy practices that are transparent and compliant. This Privacy Policy sets out how UserLAnd uses the personal information we collect and receive about you from both visits to the website and through the use of the UserLAnd application.

Types of Personal Information

UserLAnd collects personal information from visitors to the website and users of the application to improve and optimize our services. This personal information is collected through a variety of ways. For example, when using the application we collect personal information through the registration and use of our software, whether users use the trial version or the paid version. We also collect personal information when you use or visit UserLAnd websites, opt-in to share the application data with our cloud services, or participate in a UserLAnd community.

The type of information we collect will depend on your interactions with UserLAnd. It may include:

  • Contact and Log In Information. First and Last Name, employer, title, email address, physical address, phone number, and similar contact info, user names and passwords.
  • IP address. For visitors to the website and relevant to recording payment.
  • Payment Information. Credit card number, banking information and billing address.
  • Usage Data. UserLAnd collects aggregated, non-personally identifiable usage data related to your use of our products, services and websites so that we can analyze and improve delivery of our services. In some instances, UserLAnd may provide administrative functionality that allows you to opt out of the collection of some usage data.

Usage data may include information about your computer's or mobile device's operating system and browser type, device type, details about how you are using our products (but not including the underlying data), view your Internet Protocol (IP) address, geographic areas derived from your IP address, networking connection data, UserLAnd cookie information, file information, metadata, time stamped logs regarding access times and duration of visits, and other usage data relating to your activities on our Sites, including the pages you request. We may link this information to the personal information you provide for purposes described in this Privacy Policy, and may provide targeted product information back to users based on their user data.

If you decline to provide your required personal information or ask us to delete it in compliance with the GDPR, we may be unable to continue to provide or support our products or services.

Uses of Personal Information

We use the personal information collected herein for the purposes described in this Privacy Policy, as covered in any agreement that incorporates this Policy, or as disclosed to you in connection with our websites. For example, we will use your information to:

  • Provide and deliver products or services, including software updates;
  • Operate and improve our operations, systems, products, and services;
  • Understand you and your preferences to enhance your experience;
  • Respond to your comments and questions and provide customer service;
  • Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you and your referrals about promotions, upcoming events, and news about products and services offered by UserLAnd and our selected partners;
  • Enforce our terms and conditions or protect our business, partners, or users; or
  • Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity

Our Reasons for Using Your Information

When we process your personal information we will only do so where at least one of the following applies:

  • We need to use your personal information to perform our responsibilities under our contract with you and to provide you with tools and services;
  • You have given express consent to use your personal information. You may withdraw consent by "opting out" where we give you the opportunity to do so, or by contacting us using the contact details below.
  • We have a legitimate reason to use your personal information. For example, it is in our legitimate interests to use your personal information to improve our products and services; to tell you about changes to this Privacy Policy and other policies; to tell you about new products, services and events or changes to our products, services or websites; for business reasons (for example to develop and expand our business); and to tell you about offers or promotions we are running; or
  • If it is necessary for us to use your personal information in order to comply with legal process.

Sharing of Personal Information

UserLAnd works to keep your personal information confidential and secure, and does not sell your personal data. In some circumstances UserLAnd may share your information with third parties, for example:

  • We may share your personal information when we have your express consent;
  • If you connect to your third party accounts through our products, we will use that information to authenticate you, enumerate the data sources available to you, download any data you request us to, and download and refresh authentication tokens or persist authentication information such as user names and passwords as necessary to continue to connect to these data;
  • We may share your personal information with parent and subsidiary companies, joint ventures, or other companies under common control, in which case we will require our affiliates to honor the terms of this Privacy Policy;
  • We will disclose your personal information to comply with legal requirements, for example, in response to a court order or a subpoena. We also may disclose your personal information in response to a law enforcement agency's request, or where we believe it is necessary to investigate, verify, prevent, enforce compliance with, or take action regarding illegal or suspected illegal activities; suspected fraud; situations involving potential threats to the physical safety of any person; protection of the rights and property of UserLAnd, our agents, customers, or others; violations or suspected violations of our agreements and policies; or as otherwise required or permitted by law or consistent with legal requirements; or
  • We transfer or disclose your personal information for corporate reasons. For example, to third parties in connection with or during negotiation of any merger, financing, acquisition, bankruptcy or similar transaction. We may also share personal information with our auditors, attorneys or other advisors in the connection with corporate functions.

Storage and Security of Your Personal Information

UserLAnd maintains reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including UserLAnd, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your UserLAnd accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.

Information collected by UserLAnd may be stored on your computers, on your mobile devices, or on our servers if you provide consent, and may be transferred to, accessed from, or stored and processed in, the United States. However, we will protect all personal information we obtain in accordance with this Privacy Policy and take reasonable steps to ensure that the information is treated lawfully. In certain circumstances we may retain your personal information after you have closed your account or are no longer actively engaged with UserLAnd. For example:

  • We may retain your personal information after you have closed your account so that we can send you information about products, services and publications we think you may be interested in. You can "unsubscribe" to receiving such messages or tell us you are no longer interested;
  • We may retain your personal information in order to protect our legal rights, or those of third parties, or to comply with the law; and
  • We may retain personal information about how you have used our products and services in order to improve and develop our business.
  • If you purchase products or services from us, we may retain your personal information for as long as we need to in order to provide you with customer service, or for compliance purposes, for example, in order to comply with our record keeping requirements.

Control of your Personal Information

When you use our websites, you can usually choose to set your browser to remove cookies and to reject cookies from our servers. If you choose to remove or reject cookies, this could affect certain features or services of our websites. For information about how to remove or manage cookies please read our cookie policy.

You may have the right, depending on which country you reside in, to ask us to provide a copy of the personal information we hold about you (provided that we may ask you for proof of your identity). You may also have the right to ask us to correct any inaccuracies in your personal information or to ask us to delete it. We will consider these requests regardless of where you live. In addition, if you are based in the EU and accessing our Sites, then you also have the right to ask us to:

  • Confirm whether or not personal information about you is being processed;
  • Provide you with details about how we process your personal information;
  • Consider your valid objection to the processing of your personal information (including the right to object to processing on grounds relating to your particular situation where we are relying on our legitimate interests as a legal basis for processing your personal information);
  • Update or delete personal information which we hold about you;
  • Restrict the way we process your personal information;
  • Consider your valid request to transfer your personal information to a third party provider of services (data portability); and
  • Ask us to treat your consent as withdrawn if you have previously provided us with consent to process your personal information and we rely on it as our legal basis for processing.

If you need help or wish to exercise any of the above rights or have questions about them, please contact us at privacy@userland.com. We will consider all such requests and provide our response as soon as we can. Please note, however, that personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity.

Cookies and Web Beacons

Our websites may use various software technologies including “cookies,” “web beacons” and “pixel tags.” “Cookies” are small text files that we and others may place in visitors' computer browsers to store their preferences. "Web beacons" or “Pixel tags” are small pieces of code placed on a web page or within the body of an email to monitor the behavior and collect data about the visitors viewing a web page or viewing or opening an email. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. We may use web beacons on our websites from time to time for this and to improve delivery of our services.

Privacy Shield and Data Transfer

For the personal information of residents of the European Economic Area (EEA), UserLAnd adheres to the principles of the Privacy Shield Principles (as outlined here: https://www.privacyshield.gov/welcome).

If we transfer your personal information to third parties or countries outside the EEA we will only do so where one of the following applies:

  • In the case of transfers of personal information to the US, if the recipient is a member of the Privacy Shield Framework;
  • Where the transfer of personal information is to a corporate affiliate of UserLAnd, and we have in place binding corporate rules with such member which safeguard the personal information;
  • Where we have in place standard model contractual clauses approved by the European Commission or other legally compliant terms; or
  • There is an adequacy decision by the European Commission which means that the recipient country is deemed to provide adequate protection for such personal information.

Contacting Us

UserLAnd Technologies, LLC is a U.S. based Delaware limited liability company.

If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us at privacy@userland.com or at UserLAnd Technologies, LLC, Attn: UserLAnd Legal, 4643 S. Ulster St. Suite 1120 Denver, CO 80237

Updates to this Privacy Policy

You understand that UserLAnd may update this privacy policy at any time. From time to time, we will update this Privacy Policy. In the event there are material changes to our information practices, we will note those changes on UserLAnd’s Privacy Policy webpage and in some cases send a notification of changes via email.

Last Updated: June 13, 2018